Associate, IT Service Delivery

About the role

Foodpanda, part of the Delivery Hero Group, is hiring an Associate, IT Service Delivery in Chanthabuly District. The role covers on-site and remote support for users' IT software and hardware, account setup, asset management and basic network troubleshooting.

Key responsibilities

• Resolve users' IT software and hardware issues on site or remotely, communicating through chat, face-to-face or email to understand the problem.
• Log and track internal user IT issues so they are resolved promptly.
• Ensure onboarding and offboarding processes are properly tracked and followed, and set up accounts for new staff with all company platforms installed.
• Maintain and exceed KPIs, SLAs and CSAT scores; business travel within local markets may be required.
• Administer, plan and install Windows and Mac systems, and configure computers, printers, door access and CCTV.
• Provide basic network troubleshooting and support audio/visual needs such as meeting rooms and internal meetings.
• Manage the company's IT assets and help implement changes.

Required profile

• Experience in helpdesk or first-level support.
• Ability to work independently, own problems end-to-end and learn quickly.
• High service orientation and excellent verbal communication skills in Lao and English.

Required skills

• Benefit: ticketing system, endpoint management, Windows and macOS installation, basic IT networking.

What we offer

• Health and personal accident insurance.
• Phone allowance and employee discount codes.
• Wellness program (fitness, badminton, football).
• Fun company events and team activities.