Officer, Onboarding and Client Services

About the role

As an Officer, Onboarding and Client Services at ANZ, you will be the first point of contact for customers in the Vientiane branch, delivering a friendly and efficient banking experience. You will help new and existing clients complete transactions, resolve enquiries, and identify opportunities to grow the bank’s business.

Key responsibilities

• Identify and pursue new business opportunities by responding to customer enquiries and building referral networks.
• Maintain up‑to‑date knowledge of ANZ products and campaigns to meet customer needs and maximise product uptake.
• Resolve customer enquiries and issues promptly, escalating when required to ensure a positive experience.
• Grow the customer base by identifying prospects and promoting relevant banking products and services.
• Build trusted relationships through proactive service and clear communication.
• Contribute ideas to improve client service, sales performance, referrals, revenue and cost efficiency.

Required profile

• Strong understanding of operational risk, compliance policies and procedures.
• Good knowledge of the financial services industry and ANZ’s market position.
• Ability to work independently, collaborate effectively and solve problems quickly.
• High attention to detail and accuracy.
• Excellent verbal and written communication, computer literacy and customer service skills.
• Tertiary qualification in a business‑related field.

Required skills