Specialist, IT Service Delivery

About the role

We are looking for a Specialist in IT Service Delivery to join our Foodpanda team within the Delivery Hero Group. You will be the first point of contact for both onsite and remote users, ensuring that IT services are delivered quickly, reliably and with a focus on customer satisfaction.

Key responsibilities

• Resolve onsite and remote IT issues, troubleshooting software, hardware and network problems.
• Configure and install hardware, software, door access and CCTV systems.
• Manage scheduled maintenance, upgrades and support audio‑visual needs for meetings and events.
• Track and manage IT assets throughout their lifecycle and process support tickets.
• Assist in addressing security incidents and enforce IT policies and compliance.

Required profile

• Minimum 3 years of helpdesk or 1st‑level support experience, with at least 2 years managing Windows and macOS workstations.
• Strong problem‑solving attitude, ability to work independently and own issues end‑to‑end.
• Excellent communication skills and a customer‑service orientation.
• Relevant certifications such as ITIL, CompTIA A+ are highly desirable.

Required skills

• Windows and macOS operating systems, automated installation.
• Jira and Confluence administration.
• Active Directory, Slack and Google Workspace administration.
• Zoom administration and event support.
• IT networking knowledge and basic network troubleshooting.
• Hardware installation, door access and CCTV systems.
• Audio‑visual support for meetings and events.
• IT asset management and vendor procurement.

What we offer

• Periodic fun and engaging company events and team activities.
• Health and Personal Accident Insurance.
• Employee discount codes and phone allowance.
• Wellness program including fitness, badminton and football.