Crisis Helpline Responder (Remote, Part‑time)

About the role

As a Crisis Helpline Responder you will provide immediate, compassionate support to individuals in distress, helping to stabilize situations and connect callers with life‑saving resources. This remote, part‑time position offers flexible scheduling.

Key responsibilities

• Respond to crisis hotline calls with empathy and professionalism
• Provide evidence‑based counseling and de‑escalation support
• Conduct risk assessments and arrange emergency services or referrals when required
• Maintain accurate and confidential call documentation
• Develop tailored crisis management and safety plans
• Ensure smooth handovers between shifts

Required profile

• 1–3 years of helpline experience (paid or volunteer)
• Proven ability to manage high‑risk situations
• Emotional resilience and calm decision‑making under pressure
• Fluency in Lao and English; additional languages are a plus