Resident Manager – Hotel Operations Leader

About the role

We are seeking a dynamic hospitality professional to lead daily operations at our hotel. The Resident Manager will ensure operational excellence, deliver exceptional guest experiences, and support the Cluster General Manager in achieving financial and service goals.

Key responsibilities

• Assist in overseeing daily hotel operations, maintaining high standards of product quality, guest services, and efficiency.
• Maintain financial control over revenue, costs, payroll, and departmental budgets, and collaborate on the Annual Operating Budget.
• Engage with guests, handle arrivals/departures, special requests, and resolve feedback promptly.
• Represent the hotel in public relations, community engagement, and social media initiatives.
• Prepare and submit monthly financial and departmental reports to the Cluster General Manager.
• Support department heads in goal setting, performance appraisal, recruitment, onboarding, and staff development.
• Continuously evaluate and improve operational procedures, conduct regular meetings with department heads, and take on additional responsibilities as directed.

Required profile

• Proven experience in a senior hospitality management role, preferably in boutique hotels or resorts.
• Strong leadership, organizational, and interpersonal skills with a hands‑on management approach.
• Excellent financial acumen and understanding of hotel operations.
• Ability to multitask, prioritize, and adapt to dynamic challenges while delivering exceptional guest experiences.