Crisis Helpline Responder (Lao Speaker)

About the role

Intellect is hiring a Crisis Helpline Responder (Lao speaker) for a remote, part-time position within its Providers department. You will give immediate, compassionate support to people in distress or crisis, helping them stay safe, stabilise and connect to life-saving resources. The role suits someone who wants to make a direct, immediate difference on every shift.

Key responsibilities

• Respond to crisis hotline calls with empathy and professionalism
• Provide evidence-based crisis counselling and de-escalation support
• Carry out risk assessments and arrange emergency services or referrals when needed
• Maintain accurate and confidential call records
• Develop tailored crisis management and safety plans
• Ensure smooth handovers between shifts
• Dedicate each shift exclusively to Intellect's crisis support services

Required profile

• 1-3 years of helpline experience, paid or volunteer
• Proven ability to manage high-risk situations
• Emotional resilience and calm decision-making under pressure
• Fluency in Lao; other languages are a plus