Customer Success Manager (English & Thai Speaking)

About the role

ELSA is looking for a passionate Customer Success Manager to join its APAC team, focusing on the Thailand market. You will own a portfolio of B2B clients, drive onboarding, product adoption, renewals and upsell opportunities, while also supporting new business development in the region.

Key responsibilities

• Take full ownership of a strategic customer portfolio, ensuring high engagement, retention and satisfaction.
• Partner with Sales to design account strategies that drive upsell and renewal success.
• Develop tailored success plans that guide product adoption, business impact and customer loyalty.
• Lead onboarding and implementation for new clients, acting as a trusted advisor and product expert.
• Build strong executive relationships with client stakeholders and advise on internal L&D strategies.
• Collaborate with internal Sales, Marketing and Renewal teams to execute integrated customer programs.
• Contribute to global Customer Success processes, playbooks and enablement materials.
• Identify and engage new B2B opportunities in Thailand across corporate, education and training center segments.
• Execute outreach strategies and support localized marketing campaigns.
• Conduct market research to identify trends, competitors and white‑space opportunities in EdTech.

Required profile

• Fluency in Thai and English.
• 3+ years of experience in Customer Success, Account Management, Consulting or Sales, preferably in SaaS or EdTech.
• Proven ability to build trusted relationships at senior levels within large, complex organisations.
• Experience working across cross‑functional teams (Sales, Product, Marketing).
• Ability to manage both high‑touch enterprise clients and scaled long‑tail customer strategies.
• Strong communication, time‑management and project‑management skills.

What we offer

• Purpose‑driven work improving global communication.
• Opportunity to be at the forefront of AI innovation in language learning.
• Lead meaningful projects alongside a talented, passionate global team.
• Competitive compensation and benefits.