Guest Service Agent

About the role

The Guest Service Agent is the first point of contact for visitors at Mintra Hotel, a 4‑star property in downtown Vientiane. Working full‑time on‑site, you will ensure a smooth and welcoming experience for guests from arrival to departure.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and process payments.
• Handle reservations, respond to inquiries in person, by phone, and online.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Maintain accurate guest records and address complaints promptly and professionally.
• Provide information about hotel facilities, local attractions, and transportation options.
• Support a clean, safe, and organized front‑desk environment.

Required profile

• Strong customer‑service and interpersonal skills.
• Effective verbal and written communication in English; Lao or other languages are a plus.
• Professional appearance, reliability, and a positive attitude.
• Flexibility to work shifts, weekends, and holidays.
• Prior experience in hotels, tourism, or customer‑facing roles is preferred but not mandatory.

Required skills

• Basic administrative and computer skills for handling reservation systems, emails, and payment processing.

What we offer

• A service‑oriented work environment that values hospitality and cultural richness.
• Opportunities for training and professional development.