Director of Operations

About the role

The Director of Operations will lead the day‑to‑day performance of the Avani Lanexang Vientiane Hotel, ensuring exceptional guest experiences, operational efficiency, brand compliance, and financial results. This senior position works closely with department heads to drive service excellence, team engagement, and profitability across all operational areas.

Key responsibilities

• Lead and manage all operational departments to ensure smooth and effective hotel operations.
• Oversee Food & Beverage, Spa, Fitness & Recreation, and Security functions.
• Ensure consistent delivery of guest service standards and achievement of satisfaction targets.
• Monitor operational KPIs, departmental budgets, productivity, and cost controls.
• Drive revenue opportunities while maintaining quality and service excellence.
• Ensure compliance with company policies, brand standards, health and safety regulations, and local legal requirements.
• Collaborate with department heads to develop and implement operational strategies and improvement plans.
• Handle guest concerns and operational issues promptly and professionally.
• Support talent development, succession planning, and employee engagement initiatives within operational departments.