Director of Operations

About the role

Avani’s Lanexang Vientiane Hotel is seeking a Director of Operations to lead day‑to‑day performance across all operational areas. The role focuses on delivering exceptional guest experiences, maintaining brand standards, and driving financial results in a vibrant, hospitality‑focused environment.

Key responsibilities

• Lead and manage all operational departments to ensure smooth and effective hotel operations.
• Oversee Food & Beverage, Spa, Fitness & Recreation, and Security functions.
• Ensure consistent delivery of guest service standards and achievement of satisfaction targets.
• Monitor operational KPIs, departmental budgets, productivity, and cost controls.
• Drive revenue opportunities while maintaining quality and service excellence.
• Ensure compliance with company policies, brand standards, health and safety regulations, and local legal requirements.
• Collaborate with department heads to develop and implement operational strategies and improvement plans.
• Handle guest concerns and operational issues promptly and professionally.
• Support talent development, succession planning, and employee engagement initiatives within operational departments.